SERDEC Sensitises CCT Beneficiaries on Grievance Redress Mechanism

SERDEC Sensitises CCT Beneficiaries on Grievance Redress Mechanism

The Socio Economic Research and Development Centre (SERDEC) in partnership with African Network For Environment and Economic Justice (ANEEJ), has sensitised the Conditional Cash Transfer (CCT) beneficiaries in Kogi on Grievance Redress Mechanism (GRM) to ensure transparency and accountability in cash disbursement processes.

Speaking at the town hall meeting in Lokoja on Thursday, the Executive Director of SERDEC, Mr Tijani AbdulKareem, said the essence of the meeting was to get feedback and reactions on the process used in disbursing the N10, 000 bimonthly payment to CCT beneficiaries.

Abdulkareem noted that there had been issues emanating from the CCT exercise which needed to be tackled to ensure transparency and accountability in the system.

According to him, recommendations would be made from the outcome of this meeting which the relevant authorities will work with in achieving the sole aim of the CCT programme in eradicating poverty at the grassroots.

Abdulkareem stressed the need for all stakeholders to work together to eradicate corrupt practices in the country.

He stressed that the meeting would give opportunity to the beneficiaries express their grievances, and address issues of preventing and reporting corrupt act within CCT programe in the state.

He reiterated that the citizens and beneficiaries have the responsibility to combat corruption in the system.

He urged the participants to feel free to speak about the challenges they faced in collecting their stipends, stressing that the purpose of the meeting was to ensure feedback mechanism from beneficiaries.

In her remarks, Mrs Falilat Abdurasaq, the Head of Kogi State CCT Unit, commended the organisers for the gesture, and the opportunity to interface with the beneficiaries.

She stressed that it was the right of the beneficiaries to complain over any abnormalities that must have taken place during the cash disbursement exercise, and various challenges facing them in their communities.

She advised the beneficiaries to cultivate the culture of regular savings in order to start a business of their own and improve their well-being.

”The government want to improve the wellbeing, health, financial status and improve the standard of living of every vulnerable households enrolled under the CCT programme.

”I enjoin all the beneficiaries of this programme to ensure you have a sustainable means of livelihood”, she said.

In his paper presentation, titled: “The Structure of Grievance Redress Mechanism in the CCT Programme in Kogi”, the state’s Grievance Redress Manager, Barr. Mohammed Gambo, said every complain made by beneficiaries would be made confidential and treated as such.

Gambo stressed that the essence of GRM was to bring out modalities to make the programme better and accountable for all.

He further highlighted areas which the GRM attended to, such as; targeting issues, national social right, payment issue, poor service, communication, gender issues, among others.

During the interactive session, led by SERDEC Media Officer, Katherine Udok, the beneficiaries identified some grievances they faced such as the issue of divorce, compromise, among others.

The News Agency of Nigeria (NAN) reports that the GRM hotlines was provided for the CCT beneficiaries at the meeting for them to lodge their grievances directly to Lokoja or Abuja CCT office as the case may be.

One of the participants, Mrs Zainab Gambo from Lokoja LGA, applauded the payment process, adding that the money had been of great benefit to them and their families.


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